Overview
CLIENT SERVICES PROFESSIONAL – REMOTE CSS Staffing has an open position with our client for a Product Support Specialist. Our client has an immediate need for a highly driven, self-motivated professional, with great passion to support the growing demand for the services of their mobile application through customer service, process development and initiative. Core Responsibilities Learn and understand product offering, developing into a Product Support Specialist focused on creating standardized support and processes and acting as a liaison between internal team members, suppliers and clients Receive, monitor and resolve daily requests related to product use and development within the organization as well as with business partners Quickly learn freight lifecycle, shipper carrier customer base, and provide immediate productivity Contribute excellent analytical and written communication skills establishing metrics and offering updates to the team Prepare user friendly process documentation Provide concise and effective communication through digital channels Manage product marketing material and digital presence including campaigns, lead generation, posts and social media platforms. Offer analytical reports to identify improvements Frequent interfacing with all parts of the organization through detailed and proactive communication skills Provide primary responsibility for CRM platform The Ideal Candidate will have Superb customer service skills with previous experience working directly with customers as an Account Manager overseeing the entire engagement experience from inception to daily support needs Previous experience supporting marketing and operational functions through digital, social media and web platforms Must have a great work ethic with a high level of integrity Well organized, attention to detail and a positive attitude are required Proven work ethic demonstrated through longevity and increasing role responsibility Ability to absorb new information quickly, assess and offer recommendations Ability to gather information from many sources in an effort to organize and deliver Possesses entrepreneurial characteristics with the ability to think on your feet Outgoing and confident customer service skills Strong foundation of contemporary business skills for existing and emerging applications, analytics tools and research methods 2 years of previous experience working in a business professional organization Bachelorrsquos Degree