Are you driven to make it right when it all goes wrong? Join LEGO® Consumer Service and support over 2 million LEGO customers from around the world. Work Location : US COVID-19 Update: As you can imagine the situation created by COVID-19 is having a significant impact on every area of our business. First and foremost, the health and safety of our colleagues and everyone in our communities is our top priority – including candidates. At the LEGO Group, one of our company values is caring. We take strength from the fact that play and learning can bring families together for moments of joy, even at the most uncertain times. We also take our employees’ safety very seriously. Currently, all our employees are working from their homes until it is safe to return to the office. At this time, we’re committed to continuing our recruitment for Consumer Service Advisors for our North America contact center. We’ve adapted our recruitment efforts for virtual assessments, including interviews. Any candidates who want to join our team will need to be comfortable with a virtual assessment, have access to a secure Wi-Fi network and a private space to work from in their home. We are confident in our robust recruitment process and therefore we will be making offers of employment based on virtual assessments. Successful candidates will be supplied with equipment for virtual onboarding and training. With the technology and tools we have in place, they’ll be able to work safely from their homes. About the role: Your role in Consumer Services is to provide premium customer service with every phone call, email and live chat. Every day is different We may answer questions about up and coming product launches, place orders for our biggest fans or troubleshoot our digital products such as LEGO Boost and the LEGO Life app. We are looking for upbeat, enthusiastic and hardworking individuals to join us in giving our fans the best customer experience through the end of January 2021 however, this opportunity can be extended for up to one year. Start date (subject to change) • August 28th o Working shift is 6am – 2pm EST or 7am – 3pm EST o Training is the first three weeks during the hours of 8am – 4pm EST Responsibilities include but not limited to: • Experience in giving premium customer service and/or inbound sales – preferably in a retail environment. • Articulate and engaging in both verbal and written communication. • Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact. • Dedication to provide excellent service to each consumer when there is a high volume of contacts. • Confidence to make your own judgements about what is right for your consumer. • Type 40 words per minute. Do you have what it takes? • Fluent in German and English, including comprehension, listening, reading and writing • Responding in a fun, reliable, knowledgeable and engaging way to inbound consumer contacts your entire shift through phone calls, email, snail mail, and possibly live chat. • Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand. • Meeting performance expectations: Post-contact survey results and your daily productivity. • Working on Black Friday, Christmas Eve and one weekend day – every other weekend – to help our most loyal fans. • Being happy to work in a dynamic, one team environment. This is what you can expect in return: • Hourly rate of $17.50 and retention bonus if you complete your assignment • A 3-week induction program to set you up to deliver a premium service to LEGO customers • Consistent performance support from your Team Leader. • An opportunity to shop in our LEGO Employee Store, LEGO brand retail stores and LEGO.com with our generous employee discount. Hear from one of our Advisors… “The best part of being an Advisor is hearing how you’ve been able to bring a smile to their child’s face. Knowing that I’ve had the ability to encourage a child’s growth and development is really very rewarding. I’ve even received fan mail with an awesome paper version of Yoda on it There’s a huge sense of satisfaction that comes with knowing that we make a difference to the LEGO fans.” Join the global LEGO® family Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic and inclusive culture where everyone feels valued and a sense of belonging. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider all of our employees part of the LEGO family. Beyond competitive pay and bonus incentives, employees on campus can enjoy free coffee and snacks, a fitness center, on-site childcare, and a LEGO store with discounts. Being part of our family also means playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow. Build your career brick by brick at The LEGO Group. Lego Group