We here at Security Compass are on a mission to create a world where we can trust technology. We get that isn t easy, but that s exactly why we ar taking up the challenge. We help enterprise clients manage cybersecurity risk without slowing down their business. This is achieved by building security into their end-to-end processes with our three offerings: our leading-edge software SD Elements, industry recognized cyber security training and our renown Advisory consulting practice. As an Enterprise Customer Success Manager – US Federal Government, you ll report to the Director of Customer Success and will be responsible for managing our Department of Defense (DoD) and U.S. Federal Government customers. You work closely with our U.S. Federal Government Sales Director and Solution Engineer as well as our partners and Lead System Integrators. In this key customer facing role you ll be on a mission to help your customers solve challenging Application Security problems and drive business outcomes with SD Elements. As their trusted advisor, you ll work to understand your customers current state and business objectives/goals. You ll build s relationships and make recommendations for their program guiding them on their journey to achieve their goals. Your amazing work will ultimately drive customer retention, expansion, and advocacy among your customer base. What_You ll_Do You ll build solid relationships with your customers (both executive- level and technical contacts). And you ll work with them to understan their business needs and application security programs. You ll share best practices and guide your customers on their journey to drive application security transformation in their organization, with SD Elements. You re here to make an impact. You ll build success plans with y customers and hold them accountable to drive desired business outcomes. Then you ll conduct customer business reviews to help them see the business impact of their work and where they can go next. You ll advocate for your customers. Building solid relationships with Sales, Product Management, Support, DevSecOps, and senior leadership, you ll make sure your customer s voice is heard. You ll be accountable for customer retention and your amazing work wi ultimately drive customer retention, expansion and advocacy. What_You ll_Need_To_Succeed Government Expertise: 5 years of experience working in or with the Department of Defense (DoD) and/or Federal Government in a technology or programs capacity Strong technical competency. You have a strong technical background and a proven ability to learn technical systems and concepts quickly. Ideally, you understand real-world software development processes. An understanding of Application Security practices Experience with SaaS, professional services, and/or management consulting A high degree of curiosity you re naturally curious and a grea listener. You know how to ask questions with a focus on solving problems and gaining the trust of others around you. You re an expert relationship builder. You have a way with words and can connect easily with others. US Citizenship Why Security Compass? Make a difference. Our suite of products and services help make software more secure for our customers, their clients and the world as a whole. Have a voice. Be trusted. Our organizational structure and open communication programs create an environment where employees drive the company s culture and decisions. Have fun. Our social events and games around the office are just a few ways we let loose. We don t take ourselves too seriously. Universal Acceptance.Diversity is our differentiator. We speak up for inclusion. We respect all forms of intelligence. Be innovative. We give dedicated time to focus on passion projects and encourage new ideas in all that we do. We encourage disruptive thinking. You ll be able to spend 10% of your time working on a side-project of your choosing. Grow your career. We make your growth and learning a priority by giving a dedicated training budget. We create opportunities to take on new projects in security and beyond. Find balance. We support work from home, have flexible work hours, and open vacation. Click here to start imagining your future at Security Compass Security Compass is proud to be an Equal Opportunity employer. Diversity is our differentiator and all qualified applicants will be considered without regard to race, ethnicity, color, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, military and veteran status, marital status, medical condition, disability, or any other legally protected basis, in a manner consistent with the requirements of applicable state and Federal law. Should you require accommodation for a disability, special need and/or religious reason, please inform so that an inclusive and barrier free process can be provided to all applicants throughout the application process. All information provided will be addressed confidentially. Learn more about your equal employment opportunity rights here. Show moreShow less