Overview
Role Definition Job Title Deskside Services Technician Level 2 Work Location Chicago, IL and suburbs Reporting to Deskside Services Technician Level 2 Minimum Experience 3 – 6 Years of Deskside Services Technician with 2-3 years in Hospital environment Background As a leader of the Onsite Support team, the candidate will provide high quality leadership with very good. customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers. The candidate will provide leadership in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Service department. Description As a Senior Onsite Support Technician with minimum of five years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities Act as a lead technician in the performance of onsite Support activities. Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead teams in the performance of onsite Service delivery (e.g., Updates, Configuration changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes). Lead teams in the performance of IMACDs. Provide lead technical assistance to End Users. Liaise with and support AMITA Health Executives. Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues. Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Hospital equipment related to IT should be handled as part Desired Qualifications BABS in Computer Science, Information Technology, or an equivalent combination of education or experience. Five or more years of experience in service delivery and End User hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices. Ability to install Software for and troubleshoot a wide range of Applications. Experience operating in a clinical healthcare environment. Analytical thinking and problem-solving ability. CompTIA A certification or equivalent certification. Should be able to lift weight up to 30 lbs at waist level Should be able kneel or bend under the desk for cabling and PC setups. 8202020