Overview

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading financial company is hiring a Desktop Support Specialist on a Contract basis Work LocationREMOTE for Now Alpharetta, GA Title Desktop Support SpecialistOverview We are looking for a skilled, reliable desktop technician who can work well under pressure and meet deadlines. You will need to be able to multitask, and concentrate on different projects at the same time. If you are able to learn and adapt to changing technologies, and implement newly learned skills quickly, this could be the challenge for you Job Description You will be challenged with constantly working faster and smarter while effectively communicating with clients and management. Your knowledge in Mac OS X Virtual Desktop Appsense Remedy Windows710 networking Active Directory, as well as a having keen knowledge of tablets, smart phones, mobile technology, AppleDell Hardware will serve you well in this role. YOU WILL Be working in an existing IT Desktop Services department and responding to calls, emails, Remedy tickets, and in-person requests for assistance with IT problemsmalfunctions. You will be expected to log and analyze each call using Remedy and determine either how to solve the problem or escalate the problem to the appropriate level. You will also be expected to generate regular status reports regarding their help desk activities. This role will also involve participating in IT projects, handling time sensitive issues, and prioritizing based on urgency. SPECIFIC RESPONSIBILITIES Provides technical service support to over 1200 users including installation, maintenance, and software training support. Be part of a team that redesigns work flow to better utilize resources. Develop and maintain effective business and personal relationships with all clients and management especially between client IT representatives, and technical services. Provide technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. Ensure that company computers, networks resources, and applications are functioning properly and are available for the intended uses. Daily duties may include providing printer, software and peripherals operation support servicing workstations providing assistance to users with standard office automation tools and local applications providing assistance in technology roll-outs compiling weekly status reports. Complete and follow up on ticket queues. Candidate needs excellent interpersonal skills. REQUIRED At least 4 years of experience in the following areas Windows 7, Windows 10, Dell and Mac OS X operating systems Providing network and server problem diagnostics Supporting an automation effort in a help desk and troubleshooting capacity with all Windows Desktop Operating Systems Office automation products to include MS OfficeOutlook 3652016 Troubleshooting desktoplaptop configurations, TCPIP, network connectivity, and Windows and OS based applications Mobile device management Telecomvideo conference troubleshooting Defining and resolving computerprinter malfunctions via telephone and email Remote access solutions (Citrix, VPN, or similar technologies) AntiVirus application Active Directory Desktop Imaging PREFERRED Microsoft Certified IT Professional (MCITP) and A Certification preferred Dell and Apple systems a plus Enterprise desktop management and group policies preferred Please contact me directly if you are interested in learning more about this opportunity or to discuss our referral program if you know anyone that may be interested. Regards, Stephanie Frieri Strategic Recruitment TSR Consulting, Edison, NJ 646-668-4339