Hinge Health is pioneering the worlds most patient-centered Digital Clinic for back & joint pain. Hinge Healths Digital Clinic is the 1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the 1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries. 4 in 5 employers with a digital MSK solution partner with Hinge Health and were poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300 employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. We are looking for a leader and an operational guru to join us towards building out our Delivery Operations team. The team operates at the cross-section of our Coaching, Clinical and Client Success teams in order to ensure continuous balancing of supply and demand for all our programs. Given that, the individual in this role will be a leader within Hinge Health with the opportunity to drive a big impact by building out a line function as well as operating cross-functionally. The ideal candidate will have 5-7 years of experience in operations with a demonstrated ability to build a team and scale a function. We are looking for an individual who can see the “big picture” but is also willing to roll up their sleeves to continuously improve every detail of day to day operations. WHAT YOULL ACCOMPLISH Capacity planning: Maintain short-term and long-term balance between supply and demand for all Hinge Health programs in order to minimize wait times for our applicants Capacity allocation: Ensure consistency in scaling our Coaching and Clinical teams via appropriate allocation or Coaching and PT resources on a day to day basis Workflows: Establish applicant management workflows and patient pathways for new programs Team: Build, develop and manage a high performing Delivery Operations team WHAT WERE LOOKING FOR Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems. Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met Prioritization: Able to manage and execute on projects within prescribed timelines in an environment with competing demands Resilient & adaptable: Able to roll with the punches. Effective fire-fighter. Leadership: Effectively guides, motivates, and empowers their team BONUS POINTS Product experience or experience working cross-functionally with Product teams Consulting or investment banking experience, or an MBA degree Familiarity with the healthcare industry WHAT SHAPES OUR COMPANY Effective Communication: Able to communicate efficiently with internal and external stakeholders. This includes the quality of meeting prep and note-taking. Learn-it-all (vs know-it-all): Able to quickly learn how to excel in a new role and thrive within a fast-growing team. Hustle: Creative problem-solver that isnt afraid to get their hands dirty Trust/Accountability: Always acts in the team and companys best interest Frugal: Makes decisions with ROI in mind WHAT YOULL LOVE ABOUT US Competitive compensation with meaningful stock options Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 401K match 3 months paid parental leave Daily lunch Professional Development budget Monthly wellness benefit Generous mental health stipend Noise-cancelling headphones Work from home policy Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the companys lifecycle If youre interested – wed love to hear from you. No recruiters, please.