Purpose of Job We are seeking a talented Director, Risk Management (Shared Services Operational Risk Management) for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; and Remote facilities. Accountable for the development and mentoring of a high performing team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for providing risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Accountable for monitoring the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Leads cross-functional teams and collaborates with control partners to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests. Job Requirements ABOUT USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we’ve been a top-40 Fortune 100 Best Companies to Work For®, and we’ve ranked among Victory Media’s Top 10 Military Friendly® Employers for 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. ABOUT USAA RISK Management USAA is a growing financial services company and the Risk Management function at USAA is an important part of this growth. It is an exciting time at USAA and in our Risk Management organization. We are a diversified team of Risk professionals, working across all lines of business across USAA operations (banking, insurance, investments) seeing the incredible growth first-hand. Working at USAA in Risk Management affords you the ability to be a part of USAA’s noble mission daily. We stand behind our 11 million members who rely on us every day. See what it’s like to work for a company where your passion meets our purpose: USAA Careers PRIMARY RESPONSIBILITIES Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls. Advises senior management and influences process change. Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities. Manages consulting relationships with internal and external clients in regard to budget and implementation deliverables and risk mitigation plans as appropriate. Partners with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations. Directs the formulation of stress test plans for a line of business or the enterprise, evaluates results, and frames contingency plans in partnership with key business stakeholders. Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation Works with senior leadership to refine risk profiles, risk appetite, and key risk metrics. Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies. Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA’s risk profile. Accountable for the development, implementation and oversight of risk management frameworks. Formulates risk management policies, procedures and standards in conjunction with senior management and risk management committees. Educates risk owners on risk management best practices and may work with other risk functions in the development and implementation of risk controls. Manages processes for collecting accurate and complete internal loss data from business areas. May direct analysis and data mining initiatives that identify, validate, and manage emerging risk exposures. Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. Performs all other tasks as needed. MINIMUM REQUIREMENTS Bachelor’s degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 8 or more years risk management experience or 8 years operations experience in a relevant functional area to include banking, insurance, financial services, audit, public accounting or related area. Or advanced degree or designation in a quantitative discipline relevant to risk management and 6 or more years relevant risk management work experience Or PhD in a quantitative discipline and up to 4 years relevant risk management work experience. 3 years of direct team lead or management experience. Qualifications may warrant placement in a different job level When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. PREFERRED REQUIREMENTS Extensive experience providing implementing risk oversight programs for Enterprise Shared Services that includes performing and/or establishing risk assessments, issue management, RCSA’s, control reviews, testing, KRI’s, operational loss and risk appetite. Experience implementing horizontal risk programs across the enterprise to drive improved performance and reduce risk Knowledgeable of law/rule/regulatory requirements. Regulatory risk management experience which includes development and execution of action plans, remediation, sustainability, and interactions with regulators. Proven ability to effectively assess process, risk and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships. Quickly evaluates problems, makes quick decisions, and influences 1st Line of Defense to take appropriate action Ability to build strong relationships with business partners and teammates and influence change The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Relocation assistance is available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting. Last day for internal candidates to apply to the opening is 8/27/20 by 11:59 pm CST time .