Overview
Position: Family Support Advisor Location: Minneapolis, MN Job Id: 391 of Openings: 1 Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200 employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us Provide general support to end user (families.) In this role you’ll: – Possess and maintain a working knowledge of the Financial Aid, Tuition Management, Admissions, and Enrollment processes both from a parent’s and school’s point of view to help them complete the processes as it pertains to the product – Respond to customer inquiries by telephone, chat or e-mail to provide non-technical problem resolution – Resolve routine and basic problems and communicates solution or requested information to the customer – Assist with customer de-escalations – Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed – Meets or exceeds expected activity and outcomes goals/KPI’s – May utilize a customer relationship application or database to record activities and research product information – Works under the close direction of senior personnel in the functional areaWe’re looking for someone who brings – Bachelor’s degree requires – Require 2 or more years of general work experience – Experience working in customer service preferred – Possesses a moderate understanding of general aspects of the jobWe’ll see it as a bonus if you also bring – Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook – Demonstrate ability to learn and understand basic office software applications – Excellent verbal and written communication, organization and follow up skills – Excellent relationship building skills and ability to work both individually and as a member of a team are necessary – Ability to work effectively within a fast-paced, deadline-driven environment – Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information – Good People, Doing Good Things:Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story – Flexible Planned Paid Time Off – Generous Sick Leave – Casual Environment – Purpose Driven Culture – Work-life balance – Passionate about Community Involvement – Company Paid Parental Leave – Company Paid Short Term Disability – Remote Flexibility Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities