Client State of Georgia (GDOT) Job Title Esri ArcGIS IT Support Specialist Duration 8 Months Start Date ASAP Location Atlanta, Georgia 30308 Position Type Contract Interview Type Web Cam Interview Only Requirement ID SGAGIS739SR Request ID GDOT – Esri ArcGIS IT Support Specialist 1 (634739) Department Georgia Dept. of Transportation (GDOT) Short Description Under direct supervision, provides Esri ArcGIS (Geographic Information System (GIS)) user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users be more productive.Agency Georgia Dept. of Transportation (GDOT) Required Skills Bachelorrsquos degree in geography, GIS, environmental science, computer science, information systems, or related field Knowledge and experience with Esri ArcGIS software (Required 2 years) Knowledge of geospatial and mapping concepts such as GPS, mapping, data editing, spatial analysis, metadata, etc. (Required 2 years) Excellent communication, interpersonal, collaboration, and teamwork skills (Required) Able to isolate, reproduce, and troubleshoot technical issues Positive, professional, independent, self-starter, with good organization skills Passion to provide excellent customer service and build effective customer relationships Able to use judgement and think before acting Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS trainingcertifications (Nice to have) Experience with ArcGIS Online or related mobile applications IT application support or hardwaresoftware troubleshooting experience Windows 10 Experience working with shapefiles, geodatabases, or any other database experience Responsibilities bull Acts as 1st line of GIS technical support for GDOT bull Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs acts as a customer liaison bull Provides troubleshooting and technical support via phone, email, and desktop screen sharing clarifies customer issues to obtain necessary information bull Provides accurate feedback on technical problems, next steps, and solutions bull Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed bull Creates, updates, and resolves work request tickets updates work time log provides statusprogress reports bull Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS bull Develops, updates, or maintains systemtechnical documentation as needed bull Connects customers to training and other resources to assist them in using the system bull Assists in application validation after system updatesupgrades bull Assists in data development, obtaining updates, QAQC, metadata, or mapservice preparation bull Assists in implementing ArcGIS solutions bull Performs a variety of special projects and assignments and provides on-call support as needed bull Develops GDOT GIS User Group, resources, training materials, and website bull Follows GDOT IT policies, procedures, guidelines and standards Candidate will be working in the Enterprise GIS Team of GDOT IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal Software Development Life Cycle (SLDC), standards, and accepted best practices for developed solutions.The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS Server web visits. Applications support GIS PortalOnlineHub, feature mapping, project planning, emergency operations, permitting, safety, and traffic records. The team develops enterprise GIS services, applications, and databases. The team coordinates with client, server, network, and databasedata warehouse personnel to support and develop the underlying IT solutions.Work Terms and Conditions Candidate will be working in the GDOT Office of IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal GDOT standards, and accepted best practices for developed solutions.Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy httpssao.georgia.govstate-travel-policy The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time.All candidates submitted for this or any other Job Posting that are currently working under a VISA, Employment Authorization Card, or any other authorized programs of the Federal Government must have a current active VISA or status in order to be submitted. Candidates that have an expired VISA or are in the process of applying for an extension, transfer, or a new VISA, should not be submitted. The Department has 12 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management39s approval. Consultants are not to take extended leave during their first year of service (e.g. 1 week or greater). Consultants may not telework or work a compressed work week schedule during their first year of service. Work is on-site and remote or off-site work is not authorized. GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent. During the extent of COVID-19, consultant is expected to telework from home and have suitable internet connection and environment to comply with GDOT telework policies. Upon the resumption of normal work operations, the consultant is expected to work on-site full-time at One Georgia Center, 600 West Peachtree Street NW, Atlanta GA 30308.GDOT does not provide free parking at One Georgia Center. All routine commuting expenses are the responsibility of the candidate.Consultant must have cell phone which can be used as a contact for business calls. V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards contracts with the following states AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology. Website www.vgroupinc.com Twitter www.twitter.comVGroupITService Facebook www.facebook.comVGroupIT