Overview
Req ID 97600 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA Services Healthcare connects people to the right technology and processes to accelerate innovation. NTT DATA Services believes information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT DATA Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry. This position works with Healthcare account leaders to define migration strategy and designs improved processes to deliver ITIL based service support and technical account management. NTT DATA Services currently seeks a Network Convergence Engineer to join our team in Tucson, Arizona. Responsibilities -Deliver remote service and support to customers -Interact with customers to provide a response to inquiries, concerns, and requests -Gather customer information and determine the issue by technically evaluating and analyzing the symptoms -Follow standard processes and procedures -Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate -Accurately process and record call transactions using designated tracking software -Follow up and make scheduled callbacks to customers where necessary -Stay current with system information, changes, and updates -Prepare Knowledge based articles post issue resolution Standard operating procedures for repeat activities Requirements -5 years of experience working and troubleshooting (Nortel) Avaya Blue CS1000ECS1000M, 81c PBX systems, Signaling Servers, NRS, etc. (Software Release 7.00 and above) -5 years of experience managing and troubleshooting (Nortel) Avaya Blue Callpilot servers (1006r) including application builder, call tree menus, auto attendant setups, etc. -5 years of experience working Avaya Aura Contact Center (AACC) and CCT Servers. -5 years of experience troubleshooting MSDL, MIRAN, IPMG, MC32, DDP2, DTI, XPEC, Controller, CPPM Cards. -5 years of experience in troubleshooting E1, T1, ISDN, PRI, SIP, Hybrid SIP circuits, SD WAN solutions. -4 years of experience troubleshooting Avaya SMGR. -4 years of working experience on Audio Codes SBC devices. Preferences -Cognizant with the system backup routines and preventive maintenance schedules. -Knowledge of root directories in PDT will be preferable. -Expert with above PBX types and Callpilot applications. -Expert with system patching and security level updates as received from Avaya OEM. -Expert is above mentioned card level troubleshooting. -Troubleshooting and call trace analysis for the above telecom devices. -Administration and Support of various flavors of AACC -Able to solve a wide range of basic to complex problems without supervision. -Managing customer escalations -Good understanding of integrations with other adjuncts in telecom ecosystems. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. LI-NAM INDHCLSMC