Visa Status Job Description Responsibilities Day to day critical ticket resolution for the process related issues by closely working with BDSI users Investigate and resolve functional and technical issues allocated daily on Picbasic Unidata RBO Triage and resolve basic technical and functional issues allocated daily Respond to queries from users on application functionality across countries listed in scope Monitoring of CRON jobs and background processes Service Requests Handling Onboarding Offboarding Deployments Rollbacks Perform monthly Yearly Support Tasks Write Update SOP’s in Service Now whenever required. Provide Oncall weekend support for P1P2 issues reported.