Overview

Role Servicenow Monitoring Analyst Location Remote Hire Type Full-Time with ATOS Syntel Inc. Description Login to 4 instances of ServiceNOW at the same time to manually maintain a synchronicity between changes. Follow several sets of Standard Operating Procedures (SOP) to perform this work. Respond within 24 hour OLA to maintain updates (create, update, close) between changes. Copy and paste all ChangeTask field values and attachments between instances. Respond to Customer emails and meeting invitations in a timely manner. Meet with the Process Owner to discuss performance and improvement measures. Manage a volume of roughly 50 changes per month from 2 CustomersOEs. Thanks’ Rahul Mishra