Overview

Company_Overview Knoll is a constellation of design-driven brands and people working together with our clients to create inspired modern interiors. Since 1938, we ve bee thinking about how people interact with their environments and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather and architectural accessories allows us to compose integrated solutions from products and services that naturally work together. To learn more, visit . POSITION PROFILE The Showroom Operations Assistant position is responsible for the hospitality, aesthetic and experience of the Knoll Boston Showroom. This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible- customer service, organization, collaboration, attention to detail and flexibility. Principal Responsibilities include but are not limited to the following: Experience_And_Client_Services Set-up and manage client experiences including, but not limited to: catering, transportation and meeting details to ensure a smooth and hospitable experience for all clients. Maintain and create relationships with vendors and venues throughout the Boston area – you are often the first person at Knoll someone meets Coordinate client requests according to Knoll standards, including: Book and schedule hotels, restaurant recommendations and reservations, transportation services including limousine/bus/train etc. Occasional travel coordination for team or guests. Showroom Manage master showroom meeting and event calendar. Coordinate meeting scheduling and arrangements including catering set-up and clean-up. Maintain showroom aesthetic which includes: moving furniture, removing debris/garbage/dishes, coordinating custodial and maintenance services. Respond and direct telephone and email inquiries. Monitor, order, and stock full kitchen food/beverages and stationery supplies. Coordinate showroom deliveries and work with Knoll Customer Service to place, track, and ensure final shipment of furniture orders. Manage showroom sample program – maintain a stock of product demos in excellent condition and monitor whereabouts. Coordinate showroom sample and demo deliveries between clients, dealers, and other Knoll locations. Assist in the maintenance of schwag inventory and order new products. Sales Support Listen to and promptly act to resolve client issues and requests. Provide sales support as needed including walk-in traffic to showroom, walk-in-orders, general questions, or sampling requests. Inventory, order and keep Knoll finish samples and literature organized for showroom s use. Coordinate warranty or field service requests for showroom and clients. Help track and change Sales Credits for Sales Reps. Proactively keep remote reps supplied with pricing requests, literature, samples, etc. Assist Sales Reps and dealers with mock-up orders, installation, and accessorizing. Perform other related general administrative and reception duties for miscellaneous errands and deliveries as applicable Provide administrative support to Regional Director, A&D Manager, and Business Development Director Required_Skills Prior Office Manager experience Excellent organizational and interpersonal skills. Ability to communicate effectively both written and verbally. Ability to manage several projects simultaneously and meet deadlines. Ability to interact effectively with internal teams and clients. Demonstrate problem-solving skills. Exemplary organizational skills and attention to detail. Self-starter, able to work in a team as well as independently. Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint. In-Design is not required, but preferred. Salesforce is not required, but preferred. Required_Experience Bachelor’s degree preferred with experience in a similar role providing administrative support with minimal guidance. We are an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law. Show moreShow less