As a member of Dell Technologies Services (DTS) Sustaining Engineering team has a primary responsibility of providing engineering level expertise with a focus on development of hot fixes, patches and service packs. This highly technical team will provide development support for DTS engineering team will manage and resolve them. With broad systems knowledge, an appreciation of the global support groups and engagement with development and cross functional team, the sustaining engineer team improves product serviceability and quality, facilitates knowledge sharing to provide best in industry Customer Experience. Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer team in Hopkinton, Ma. Key Responsibilities Responsible for Development/Sustaining DELLEMC XtremIO Storage platform Remotely troubleshoot and resolve complex product and customer environment issues at engineering/sustaining level support and as a team ensure 247 coverage. Identify code bugs, product related issues or negative trends in field escalations, document in bug tracking systems. Quantify the impact on support and customer of these problems and work directly with DTS sustaining development team in determining severity, priority and targeted code for fix. Facilitate knowledge transfer to cross-functional sustaining engineering team for root cause analysis, bug triage and fix methods, and be the technical reviewer of all knowledge centered solutions. Leverage the global development engineering teams to come to root cause in field related escalations and manage communications and feedback to support team members and management. Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Essential Requirements Strong Software Development in C programming and SAN/NAS concepts Strong knowledge & troubleshooting skills and experience on DELLEMC XTremIO General knowledge and application of engineering concepts Understanding of business environment Experience working on enterprise class systems and customer environments Ability to work in a team environment Desirable Requirements Self-starter with strong self-motivation, able to work under remote management with directives limited to general goals. Strong technical aptitude with analytical approach and tenacious problem solving skills. Excellent verbal and written communication skills required Organizational skills with the ability to handle multiple competing priorities Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .