SunIRef:Manu OUR TEAM IS OUR BEST ASSET About West Liberty Foods West Liberty Foods was formed in 1996 under the guiding principles of the Iowa Turkey Growers Cooperative. Carrying on Iowa’s rich farming tradition, our grower/owners are committed to animal health and welfare while delivering superior-quality turkeys a philosophy that has helped family farms grow and thrive for generations. The continued success of West Liberty Foods is due to the dedication, enthusiasm and support of our grower/owners. Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers. West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we’re right in your backyard. Build your career with West Liberty Foods and be a part of an exciting, collaborative team environment We are currently hiring for: Job Title Tier 1 Service Desk Job Summary: Tier 1 Desk Support is designed to provide tier one IT support. Primary Responsibilities Provide technical support for network, PCs and printers, and other IT hardware and software. Troubleshooting and researching problems for users. Recording and maintaining inventory of hardware and software. Documentation and implementation of West Liberty Foods IT policies and procedures. Setup and remove users on Window and Linux servers and the phone system. Provide end-user training and support on hardware and software issues., both in person and remotely Document new procedures to ensure efficiency and consistency within the department when handling repeat problems. Move phones and computers as employees relocate within the office. Provide training, service and support to both local and remote locations as needed. Interaction with all internal departments, consultants, and outside support staff and material vendors. On site requisitioning of IT-related equipment and supplies. Perform other related duties or special projects. Bachelor’s Degree in a related field or equivalent is preferred. Minimum of 1 year of experience in a multiple server environment using Active Directory structures. Strong analytical, problem solving skills. Customer focused approach to projects. Must be able to work extended hours and weekends if needed. Must be able to lift up to 50 pounds. Must be able to work in a manufacturing environment. Must be able to use power tools. Must be able to become certified to operate a lift. Must be able to climb, stoop, bend, grip and reach. West Liberty Foods/Liberty Cold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. To be considered an applicant for this position, you must apply online on our careersite at Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)