Overview

Title Technical Enablement Scheduling Specialist Location Virtual – Remote The Job Manage the Technical Enablement Sche duling Development processes. Responsibilities Keep the Technical Enablement development and delivery schedule (ExcelSharepoint) up to date Work with the Technical Enablement Instructors and Producers to maximize productivity while giving providing time for vacation, development work, etc. Participate on the Monthly scheduling calls with Stakeholders to reviewupdate the Technical Enablement schedule Generate weekly session availabitly reporting for all stakeholders that shows seats available for upcoming Ttechncal Enablement Training sessions Generate weekly session completion metrics which show NPS Scores, Seats filled, Student Comments, etc. Generarte MonthlyQuarterly Aggregate metrics that show courses delivererd, seats filled, NPS Scores and Student comments Genererate Monthly Development metrics that show progressslippage of development schedules Generarate Monthly Delivery metrics that show number of stundent hours consumed for Web-Based Training and Intstructor Led Training. Metrics need to include effectivenss of Technical Enablement content (ie how many of our target audiences are consuming training) Recommend and help implement process changes for scheduling and development for Technical Enablement Required Qualifications BS or BA degree in computer science, programming, with background in training, communications or other related discipline Strong Microsoft Office (excel, sharepoint) skIlls Srong Analytical Background Strong time management, communication and writing skills Excel in learning quickly, working independently and as part of a cross-functional virtual project team that may include product managers, engineers, consulting experts, and other learning associates Technical Qualifications Experience with Micosoft Office (Excel, Powerpoint, etc.) Experience with SFDC Reporting is a plus Experience with the generation and reporting of metrics for Training Development and Delivery Experience working on internal process improvement optimization Experience woking on and optimizing complex scheduling Familiarity with Agile concepts and processes preferred