Job DescriptionUSE Credit Union Job ID 2020-1349 Job Locations US-CA-San Diego Category Central Operations Type Regular Full-Time More information about this job Overview Do you have an eye for detail? Great at working effectively across multiple business units? USE’s Central Operations Department is the perfect place for you As a Sr. ACH Specialist, you’ll have the chance to maintain oversight of all ACH functions, including both origination and receiving. Become part of a team that is key in providing support to all areas of the organization. Do you have what it takes? Responsibilities Monitor and recommend refinement of existing ACH workflows; develop and implement new processes where needed. Write drafts of related policies and procedures. Manage daily activities for ACH processing of receiving and origination. Independently resolve complex ACH scenarios. Process ACH exceptions within required timeframes. Process decedent notifications, returns, stops and reclamations. Gather data, prepares reports surrounding ACH activity and returns. Balances ACH settlement. Lead department and company-wide projects and training topics within area of responsibility. This may include working with Project Managers and other stakeholders. Independently conduct research and implementation of new payment products and services. Manage vendors related to service or products. Mentor and train department staff on ACH Receiving and ACH Origination. As assigned and needed, may support other Central Operations functions such as Remote Deposit Capture, Deposit Support/Fiduciary accounts, IRAs, and tax reporting. Participate in assigned department and/or corporate projects, build and maintain partnerships with third party vendors, and attend offsite visits to branch locations, SEG locations and vendor locations. Provide a high level of member service and operational quality in support of established credit union standards. These are outlined in our company values and support in training provided that include quality service basics, 7 Habits, Creating Member Loyalty (CML), and others. Oversee and monitor department activities for compliance with established policies and procedures. The Specialist works closely with the Director of Central Operations and VP, Operations and Payments to ensure that operational standards are met, and that issues are appropriately escalated and resolved in a timely manner. Review assigned daily work, records, reports and GL recons to ensure completeness, accuracy and timeliness. Acting as a subject matter expert (SME), train and mentor department staff on ACH related topics to ensure new and existing staff have the required knowledge and skills. Provide coaching to aid with increasing understanding and ensure consistent application of policies and procedures. May also act as SME for Training department and present to others in meetings or classes. Qualifications Bachelor’s degree or equivalent from a four-year college required. Minimum of 5 years of experience in ACH and banking operations. Accredited ACH Professional (AAP) required. Strong knowledge of related rules and regulations required, to include NACHA, Regulations CC and E, and all other related industry guidance. Must have experience with Federal Payments, ACH processing to include returns, reversals, DNEs, SDA, reclamations, disputes, and NOCs. Experience in both receiving and originating payments is required. Understanding of and experience with A2A and P2P processing and related services is highly desired. The ability to read and interpret credit union policies and procedures and governing federal and state laws, rules and regulations. The ability to write procedures, reports and correspondence. Must have ability to communicate clearly and concisely verbally and in writing with co-workers, members and external vendors. Must have experience with Fedline, as well as with Microsoft Office products such as Word, Excel, Access and Outlook. University and State Employees Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.