Please send resume in word format should you be interested in the following Online Meeting Service Owner. This is a REMOTE position and is expected to be for 6 months (could turn into a full-time, permanent position as well). The hourly rate for this position will depend on experience. No travel will be involved either. If yoursquore not interested, please pass along to your colleagues as we do pay referral fees. Our client, a global leading law firm, is looking for a candidate that is a Vendor Agnostic SME with OnlineVirtual Meeting hosts such as WebEx, Microsoft Teams, Zoom, Skype, GoToMeeting, and Google Meet. They are currently using all of the above but do have their eyes set on transitioning to Microsoft Teams within the next year. Some specifics on the company- 40 locations worldwide 4,700 users worldwide 4,000 meeting per week 95 of those meetings are US based 5-10 meetings per day are LARGE meetings where this position is going to be key in support, administration, etchellip As a Service Owner, the Analyst must have a mix of a) technical understanding of how online meeting services function b) a detailed understanding of the features, capabilities, limitations, and configuration options available in Microsoft Teams, Skype, WebEx, Zoom, GoToMeeting and Google Meet c) an ability to coach end users as to how to employ WebEx and Zoom for successful online presentations, events, training sessions and collaboration sessions specific to usersrsquo objectives d) a strong desire to continuously improve online meeting services for our clientrsquos end users The Analyst will have an important role enabling conferencing solutions for successful use by lawyers and staff members. The Analyst will be asked to help individuals or groups plan online events, ranging from a few participants up to several hundred attendees, training and continuous professional learning presentations, large executive-level meetings, and presentations to clients. The Analyst will monitor essential online meetings in order to address technology issues in real time to ensure a seamless presenter and attendee experience. Additionally, the Analyst will effectively and promptly work with technical and non-technical end users to resolve service problems, regardless of the underlying cause, handle escalated Help Desk issues relating to online collaboration services, and respond to end user inquiries regarding Service capabilities. Essential Duties Work with the networking, security, support, desktop and other IT teams to monitor, analyze, report on, and maintain the availability, confidentiality, and performance of said conferencing services Leverage analysis tools available from various conferencing services to identify utilization trends, identify vendor problems or outages, and optimize our clientrsquos experience Liaise with the vendorsrsquo support teams to troubleshoot and resolve problems as they arise Perform in-depth troubleshooting and fault remediation Work with our clientrsquos Audio Visual Video Conferencing team to identity, troubleshoot, and resolve problems with said conferencing services used on conference room videoaudio systems Effectively and promptly work with technical and non-technical end users to resolve service problems, regardless of the underlying cause handle escalated Help Desk issues relating to online collaboration services respond to end user inquiries regarding Service capabilities Responsible for incident response, change control, and release management for our clientrsquos instances of conferencing services. Stay up-to-date on all feature releases from the conferencing services gain an in-depth understanding of releases in advance of use at our client convey release information and service bulletins to IT and other departments Implement new versions of conferencing software on our clientrsquos standard workstations Liaise regularly with local IT support teams globally (40 locations) to enable them to handle routine support calls and provide initial troubleshooting diagnosis of problems Provide orientation and training to IT support personnel Administer usersaccounts as required, in particular those with elevated privileges in the online services In cooperation with end user groups, plan, develop, and maintain session types, templates, and other standard configuration items to facilitate consistent meeting experiences Establish best practices and standards for use of the Services, as well as checklists and quality control procedures Maintain system documentation, Service configuration documentation, standards and procedures, checklists, and other operational, configuration, and support documents work with Training team to build and review end user documentation